Privacy Policy

1. Information We Collect

We collect personal information in the following ways:

• Contact form submissions: Name, email address, phone number (if provided), and message content.
• Email and phone enquiries: Contact details and service-related information shared in correspondence.
• Service intake records: Watch description, agreed scope, and work notes documented for job management and future reference.
• Website usage data: Technical data collected automatically via cookies — see our Cookie Policy for details.

Legal basis: Processing is based on your consent (where given), the performance of a service contract, and our legitimate interest in managing client communications effectively.

Retention periods: Contact enquiry records are held for up to 3 years from last contact. Service records (job documentation and timing results) are retained for 5 years.

2. How We Use Your Information

• To respond to enquiries and provide information about our watch repair and restoration services
• To manage service intake, job progress, and communication throughout and after repair work
• To maintain service records for future reference when clients return with the same piece
• To understand how the website is used, through anonymised and aggregated analytics data
• To comply with applicable legal obligations under Thai law

We do not use personal data for direct marketing without explicit consent, and we do not share it with third parties for their own commercial purposes.

3. Data Sharing

We do not sell personal data. We may share data in the following limited circumstances:

• Service providers: Hosting, email, and analytics providers who process data on our behalf under data processing agreements.
• Parts suppliers: Where sourcing requires sharing a job reference only — no personal client data is disclosed.
• Legal obligation: When required to do so by applicable Thai law or a competent authority.

4. Data Protection

We take appropriate technical and organisational measures to protect personal data:

• Website connections use HTTPS/TLS encryption
• Service records are held in access-controlled systems, accessible only to staff involved in the relevant job
• Email correspondence is stored securely and reviewed periodically for retention
• In the event of a data breach that may affect your rights, we will notify you without undue delay in accordance with applicable Thai PDPA requirements

5. Cookies

Our website uses cookies to understand how it is used and to remember consent preferences. Essential cookies are required for the site to operate; optional analytics and preference cookies are set only with your consent. Full details are in our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights in relation to personal data we hold about you:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data where we no longer have a legal basis to hold it.
• Right to data portability: To receive your data in a structured, commonly used format where technically feasible.
• Right to object: To object to processing based on legitimate interest.
• Right to withdraw consent: To withdraw consent at any time where processing is consent-based, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any external site you visit.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact

For any privacy-related questions or to exercise your rights, please contact: